CarLotConnect

Refund Policy

Last updated September 2026

Subscriptions and add-ons

We do not offer refunds. Cancelling a subscription or a paid add-on (like website hosting) stops future billing starting with your next billing cycle — you keep full access to what you’re paying for until the current, already-paid period ends, and your account reverts to the free plan after that.

You can resume anytime before your current period ends without losing access. There’s no partial refund for the time remaining in a billing period you’ve already paid for.

How to cancel

Cancel anytime from your dashboard’s Billing page. The change takes effect at your next billing date — nothing is charged again after that, and nothing already charged is refunded.

Billing errors

A duplicate charge or a charge made after a cancellation had already gone through is a billing error on our part, not a refund request — we’ll correct it.